Fast-Growing Fintech

Killing "Ticket Ops": Building a Self-Serve IDP for Fintech Velocity

The Challenge

A fast-growing Fintech was paralyzed by its own success. The developer count had doubled, but the DevOps team remained small, leading to "Ticket Ops" bottlenecks.

Every deployment required a Jira ticket, causing 3+ day delays for environment provisioning and increasing the risk of "Shadow IT".

The Intervention

We shifted to a "Platform" model, building a custom Internal Developer Platform (IDP) using Spotify Backstage to codify compliant infrastructure standards.

The Architecture

Technical Implementation

We created a "Golden Path" for developers to provision secure microservices.

Portal: Backstage (React) as the unified frontend.
Orchestration: Custom Go plugins to interface with GCP and Kubernetes.
Infra-as-Code: Terraform modules hidden behind the UI (Abstraction Layer).
Governance: Policy-as-Code checks ran automatically before infrastructure was created.

Key Results

Where did the savings come from?

•Velocity Boost: 40% increase in deployment frequency.
•Friction Reduced: "Ticket Ops" was eliminated for routine tasks.
•Compliance: 100% of new services followed the security standard by default.

"We didn't just make developers faster. We made the secure way the path of least resistance."